pph11 operates under a defined set of terms that govern how your account, transactions, and access to our platform work — and what rights you hold within that framework. Whether you use bKash, Bank Transfer, or browse our lobby on a mid-range Android, these terms set the boundaries of that relationship. Access and eligibility depend on your local law and the eligible regions we serve.
Account Terms
bKash & Bank Transfer Policy
User Rights
Jurisdiction Scope
POLICY POSTURE
How Our Terms Apply to You
Our terms exist to make the relationship between you and pph11 clear and workable. They cover how your account is created and maintained, how deposits and withdrawals through bKash or Bank Transfer are processed, and what happens if a dispute arises. We do not apply these terms uniformly across all regions — eligibility depends on where you are and what your local law permits. If you are accessing from Bangladesh, you are responsible for confirming that your use is lawful under applicable local regulation. We do not make that determination on your behalf. These terms are written in plain language so you can read them without a legal background. Where a clause is jurisdiction-dependent, we say so directly rather than burying it. If anything is unclear, our support route is the right place to raise it — not a third-party interpretation. We update these terms when our services change, and we notify you through your registered account contact before material changes take effect. Continued use of your account after that notice counts as acceptance. Your bKash wallet and Bank Transfer records are part of your account history and fall within the scope of these terms.
bKash
bKash deposit and withdrawal activity falls under our transaction terms.
Bank Transfer
Bank Transfer records are retained as part of your account transaction history.
Account Wallet
Your account wallet balance is governed by the terms at the time of each transaction.
WHAT IS COVERED
Where This Policy Applies
Not every part of your experience with pph11 falls under the same policy clause. This section draws the line between what our terms directly govern and what sits outside their scope — so you know exactly where to look when a question comes up.
Account Access
Login, session management, and account security fall fully within our terms. If your account is suspended or restricted, the process for review is set out in the account section of these terms. Eligibility to hold an account depends on your local law and the regions we support.
Transactions
Deposits and withdrawals made through bKash or Bank Transfer are covered by our transaction terms. Processing is subject to the limits and verification steps shown in your account at the time of the request. We do not set payment-provider rules — those are governed by bKash and your bank separately.
Site Content
Game content from studios including Pragmatic Play, Habanero, and Microgaming is made available under licence terms between pph11 and those providers. Our terms cover your access to that content; the studios' own terms govern the content itself. RTP and game mechanics are disclosed only where the provider exposes them.
Third-Party Services
Links or integrations that take you outside pph11 — including payment gateways and identity verification services — are governed by those third parties' own terms. We are not responsible for their policies, and our terms do not extend to their platforms or data handling.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You hold specific rights over your account data and how we handle it. These are not passive entitlements — they are steps you can take directly through your account or by contacting our support team. You can review your transaction history, including bKash and Bank Transfer records, from the account history section after logging in. If any detail on your account — name, contact information, or linked payment method — is incorrect, you can raise a correction request through the account settings page or via our support channel. We aim to process correction requests within a reasonable period and will confirm the outcome to your registered contact. If you believe a transaction has been recorded incorrectly, the dispute path is available in the account section; follow the fields and instructions shown there rather than contacting your payment provider first. For any question about how your data is used or retained, the policy contact route below is the right starting point.
Review Records
Log in and open the account history section to see your full transaction record, including bKash deposits and Bank Transfer activity. No support request is needed for standard history access.
Correct Account Details
If your registered name, contact, or payment details are wrong, submit a correction through account settings. We will confirm the update to your registered contact once processed.
Raise a Question
For any policy question that the published terms do not answer clearly, use the support contact route. Include your account reference so we can respond to the right record.
Request Support
If a transaction dispute or account restriction needs review, open a support request through the channel shown in your account. Follow the instructions in the form — do not contact your bank or bKash before completing this step.
POLICY CONTACT PATHS
How to Reach Us on Policy Matters
If you have a question about these terms, a correction to request, or a dispute to raise, use the contact routes published in your account. We do not invent channels or hours here — only what is visibly available on the site.
Live Chat
The live chat option is available from the support section of your account. Use it for account access questions, transaction queries, and policy clarifications.
Email Support
For written policy requests — including correction requests and data questions — use the email address shown in the contact section of your account. Include your account reference in the subject line.
Help Centre
The help centre in your account contains published answers to common policy and account questions. Check there first before opening a support request — many correction and access questions are answered directly.
HOW WE HANDLE YOUR DATA
Data Handling, Cookies and Account Security
We handle your account data according to the retention and security practices set out in our full privacy policy, accessible from your account. Here is a summary of the key areas and how to act on each one.
Data Retention
We retain your account and transaction data for as long as your account is active and for the period required by applicable law after closure. You can request details of what we hold by contacting us through the email route in your account.
Cookies
We use cookies to keep your session active across pages and to remember your account preferences on mobile. You can manage cookie settings through your browser. Disabling session cookies will affect your ability to stay logged in.
Account Security
Your account is protected by the login credentials you set. We do not store your bKash PIN or bank credentials — those stay with your payment provider. If you suspect unauthorised access, change your password immediately and contact support.
Policy Changes
When we update these terms in a material way, we notify you through your registered contact before the change takes effect. To request a copy of the current terms or ask about a specific clause, use the email support route.
POLICY QUESTIONS ANSWERED
Common Questions About Our Legal Terms
These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.
Do these terms apply to me if I am in Bangladesh?
Access and eligibility depend on your local law and the regions pph11 supports. If you are in Bangladesh, you are responsible for confirming that your use is lawful under applicable local regulation. Our terms apply to your account once it is active, but they do not override local law.
How do I see my bKash or Bank Transfer transaction history?
Log in to your account and open the account history section. Your full transaction record — including bKash deposits and Bank Transfer activity — is listed there. No support request is needed for standard history access; the records are available directly after login.
What can I do if a transaction has been recorded incorrectly?
Open a dispute through the account section and follow the fields and instructions shown there. Include your transaction reference. Contact our support team before reaching out to your bank or bKash — the internal review process needs to run first.
How do I correct my account details?
Go to account settings and submit a correction request for the detail that needs updating — name, contact information, or linked payment method. We will confirm the outcome to your registered contact once the request has been reviewed and processed.
What data does pph11 hold about my account, and how long is it kept?
We retain account and transaction data while your account is active and for the period required by applicable law after closure. For a full breakdown of what we hold, contact us through the email support route in your account and include your account reference.
How will I know if the terms change?
We notify you through your registered contact before any material change takes effect. Continued use of your account after that notice counts as acceptance of the updated terms. You can also request a copy of the current terms at any time through the email support route.
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